TRANSLATE: How an engagement runs

TRANSLATE: The same four steps, whichever service you take

TRANSLATE: We do not have a different process for each service. The shape below is what every engagement looks like, and the scope document you sign says which steps apply and when.

  1. TRANSLATE: Listen

    TRANSLATE: We start with your people and your problem, not with a proposal.

  2. TRANSLATE: Diagnose

    TRANSLATE: We tell you what we found, including the parts you did not ask about and the parts that are already working.

  3. TRANSLATE: Deliver

    TRANSLATE: A named lead, an agreed scope, and dates you can hold us to.

  4. TRANSLATE: Measure

    TRANSLATE: We agree what success looks like before we start, and we come back and check.

TRANSLATE: Not sure which one you need?

TRANSLATE: Most first conversations end with us pointing at something the client had not asked about. That is fine, and it is free.